# Get help from Eqdeal

> Collect the right information and contact support without exposing secrets.

- Category: Troubleshooting
- Type: troubleshooting
- Audience: All users
- Last reviewed: 2026-08-25
- Canonical HTML: https://tekorax.com/help/troubleshooting/get-support/
- Content version: 03ad1d155cd31a84

## Information to collect

- Your Eqdeal account email and the affected company or investor name.
- The page and action you were using.
- The exact visible error and approximate time.
- The round, contract, transaction, report, or draft name when applicable.
- What you expected and what happened instead.

## Do not send secrets

Never include passwords, private OAuth keys, API secrets, full access tokens, or unnecessary personal documents in a support request.

## Contact support

Send the collected information to contact@eqdeal.com. For a suspected credential compromise, revoke or disable access first and clearly mark the request as a security issue.

## Describe impact and urgency objectively

State whether the problem blocks sign-in, affects one company, prevents a deadline, exposes information, or changes an ownership result. Include the number of affected users or records when known. Avoid marking a request as a security incident unless access or data may actually be compromised.

## Preserve the current state

Do not repeat a sensitive transaction while support investigates. Keep the visible error, relevant source documents, and identifiers available. If a credential may be exposed, revoke it immediately; if an ownership preview is wrong, stop before confirming the action.