Privacy Notice

Tekorax ("we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Law (LGPD), the Brazilian data protection law.

By using our platform and services (the "Services"), you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services.

1. Personal Data We Collect

We may collect and process the following categories of personal data:

Identification data: such as your name, date of birth, and national identification number.
Contact data: such as your email address, phone number, and postal address.
Financial data: such as details of your bank account and payments.
Technical data: such as your IP address, browser type, device information, and usage data.
Any other personal data you provide to us when using the Services or communicating with us.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, maintain, and improve the Services.
To process transactions and manage your account.
To communicate with you and respond to your inquiries.
To comply with our legal obligations and protect our rights and interests.
To monitor and analyze usage and trends in order to improve your experience with the Services.

3. Legal Basis for Processing Your Personal Data

We process your personal data based on the following legal grounds:

To perform a contract with you or take steps at your request prior to entering into a contract.
To comply with our legal and regulatory obligations.
To protect our legitimate interests or those of third parties.
With your consent, when required by law.

4. Sharing of Personal Data

We may share your personal data with third parties under the following circumstances:

With our service providers who assist us in providing and maintaining the Services, such as payment service providers, hosting providers, and data analysts.
With governmental, regulatory, or law enforcement authorities, as required or permitted by law.
In connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, provided that the receiving party agrees to treat your personal data in accordance with this Privacy Policy.
To protect our rights, property, safety, or interests, or those of our customers, users, or third parties.
With your consent or as required by law.

5. International Data Transfers

Although we are a Brazilian company, we may store and process your personal data outside of Brazil, in countries that may have data protection laws different from those of Brazil. We will take all reasonable measures to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction. However, transmission of information over the internet is not entirely secure, and we cannot guarantee the absolute security of your personal data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under the LGPD, you have the right to:

Access your personal data.
Request correction of incorrect, incomplete, or outdated personal data.
Request anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed personal data.
Request portability of your personal data to another service or product provider, subject to our business and trade secret obligations.
Request deletion of personal data processed with your consent, except in situations provided for in the LGPD.
Obtain information about the public and private entities with which we share your personal data.
Revoke your consent to the processing of your personal data, when processing is based on consent.

To exercise any of these rights, please contact us using the information below. We may request additional information to verify your identity before processing your request. We will respond within the timeframes established by applicable law.

9. Cookies and Tracking Technologies

We use cookies to operate the Platform, remember preferences, understand usage, and improve our Services. Read our Cookies Policy for details and available controls.

10. Children's Privacy

The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected personal data from an individual under the age of 18, we will take steps to remove such information and terminate the minor's account, as applicable.

11. Contact and Data Controller Information

For privacy questions or data-subject requests, contact us at contact@tekorax.com.

12. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time and at our sole discretion. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Platform. Your continued use of the Services after such notification constitutes your acceptance of the modified Privacy Policy. If you do not agree to the modified Privacy Policy, you should stop using the Services.